We utilize a customizable and comprehensive platform which provides Claims Management, Logistics, and Repair Processing — all linked by an integrated IT system. The result is a simple, scalable, rapid-response claims adjudication process that results in high satisfaction for our carriers and their subscribers.

Overview:

• Claims administration handled in company-owned, bilingual call centers across multiple time zones with full business continuity programs.
• Ability to report new claims through the web.
• Flexible fulfillment options designed to ensure fast and efficient fulfillment of replacement handsets to customers while promoting increased penetration.
• Customized claims management processes to minimize exposure to fraudulent claims.
• E-mail notifications to promote first call resolution and increase customer satisfaction.
• Fully integrated IT systems that link claims, fulfillment, recovery and repair activities together, allowing call center representatives to track the status of customers' claims throughout entire process.
• Ability to track the status of claims, shipment, or damaged handset return through the web, IVR or call center representative.

Benefits:

• Simple, rapid-response claims adjudication process ensures a hassle-free customer experience, which drives high first call resolution.
• Claimed equipment is replaced in a quick and efficient manner, resulting in high customer satisfaction.
• Comprehensive reporting and analysis on all aspects of the program based on client need.