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Extended Service Contracts
Promote customer loyalty and increase revenue through our comprehensive extended service contract programs.
To remain competitive in a dynamic marketplace, you need to offer value-added services to your customers. An extended service contract program is the right vehicle to expand the product and services you currently offer to your customers.
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Generate higher levels of customer satisfaction and loyalty |
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Maximize extended service revenue opportunities |
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Mitigate its risk exposure through a properly-structured extended service contract program |
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Eliminate accumulation of liability on its corporate balance sheet through a provider that will assume Obligor status |
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Boast a program that is fully compliant with state and industry regulations |
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Benefit from cutting-edge marketing, sales and training support |
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Our extended service contract programs offer your customers enhanced product coverage that includes consumer electronics, appliances, computers, jewelry, furniture, lawn and garden equipment, fitness equipment, and home networks.
And even though the programs and plans are varied, our commitment to total peace of mind protection never changes. Rest assured, your customer will benefit from an innovative program customized to meet your market needs including features like:
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Guaranteed performance – Our extended service contract program will perform to the manufacturers’ specifications for the life of the contract |
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100% parts and labor coverage – Protects your customers against costly repair bills and out-of-pocket expenses |
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Product replacement – If the product cannot be repaired, it will be replaced with another product or with a store credit |
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Transferability option – The program can be transferred to a new owner – great for gifts or resale (varies by product) |
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Renewable eligibility – Your customer may renew the extended service contract program (varies by product) |
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In-home or carry-in service – Convenient service options ensure failed products are returned to working order |
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Nationwide service network – Your customer has convenient access to fully licensed and insured trade professionals |
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No-lemon protection – If the product is repaired three times for the same problem, it will be replaced |
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Choosing the right provider for your extended service contract program is essential. Through our partnership, you will receive valuable tools that will take your customer service delivery to greater levels and generate incremental revenue for your business.
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