Why should I protect my mobile device? Don't they come with a warranty?
Our mobile devices store important information and connect us to the people that matter most. But every day, people lose access to that connection due to mechanical or electrical breakdown, accidental damage (such as physical or liquid damage), loss or even theft.
A manufacturer’s warranty typically covers just mechanical or electrical failure, and only for a limited time. Our comprehensive protection plans not only extend the manufacturer’s warranty coverage beyond one year, but also provide additional coverage to protect day-to-day events such as spills and accidental drops. Many of our protection plans also offer additional benefits, such as data security and ID theft protection, in the event that your mobile device is lost or stolen.
When does my mobile protection coverage start?
Your mobile protection coverage start date will vary depending on the specific plan you purchased. Always review the Terms and Conditions that came with your protection plan for specific coverage details. Many of our plans offer valuable coverages that start on the day you purchased the mobile device. For additional information, you can contact us at the toll-free number located in the Terms and Conditions of the plan or by clicking the contact button above and filling out the contact form.
How long will my coverage last, and what does it cover?
Coverage periods vary depending on the product and manufacturer. Please refer to the Terms and Conditions that came with your product to determine specific coverage information. For additional information, you can contact us by clicking the contact button above and filling out the contact form.
What if I need to make a claim? Is it complicated?
It’s easy to make a claim. Just contact us via the phone number that is noted within your Terms and Conditions. Our knowledgeable and friendly customer service team will walk you through the rest. You may also be able to file a claim online via the website of the retailer from whom you purchased your mobile device.
For additional information, you can contact us by clicking the contact button above and filling out the contact form.
How can I get a new copy of my Terms and Conditions?
Click the contact button above and fill out a contact form. Please indicate on the form that you would like a reprint of your Terms & Conditions. We will contact you to get the necessary information to send you a copy.