Extended Protection

With over 20 years of experience managing extended protection plans in the Canadian marketplace, we know what’s important to you because it’s important to us as well. You want convenience, reliability and exceptional customer service. You want protection from mishaps when you’ve splurged on that hot new gadget. You also want to know who to call when something goes wrong. We’ve partnered with retailers and manufacturers to provide a hassle-free product ownership experience that comes with access to a national network of expert service technicians you can trust to get your products up and running if something does go wrong.

Our plans include a wide variety of coverage and services, from mechanical or electrical failures to accidental damage. Specific coverage details vary from plan to plan, so please review your plan’s Terms and Conditions for more details.

Contact Extended Protection


You use TVs, laptops and computers on a daily basis and you can’t afford for them not to be working. We can help solve a range of problems to keep your electronics working like the first day you brought them home. We protect your electronics because we recognize that you have more important things to worry about.

household Appliances & kitchen gadgets

You can never truly appreciate how much you rely on your stove, fridge, dishwasher or washer/dryer until they’re suddenly not working. Safeguard these crucial appliances with a protection plan that doesn’t just cover the appliance, but also offers valuable services such as food spoilage benefits when a fridge needs repair.

power tools & equipment

​You may not use your lawnmower, treadmill or power drill on a daily basis, but that doesn’t mean you should overlook them. Our repair and replacement plans ensure that if something does happen, we will step in and have your power tools and equipment back up and running.


What’s the difference between a manufacturer’s warranty, an extended warranty and a protection plan?
A manufacturer’s warranty usually covers defects in materials and workmanship for a limited time only. Protection Plans are an optional form of enhanced product coverage that provides additional value to our customers. “Extended warranties” or “extended service plans” are common names for protection plans. Protection plans are a lot more flexible and offer more comprehensive coverage benefits than a manufacturer’s warranty. Many protection plans even cover you against mechanical breakdowns, accidental damage, or loss and theft. Learn more about how your product is protected by referring to the Terms and Conditions that came with your protection plan.

When does my extended protection coverage start?
Your extended protection coverage start date will vary depending on the product and the manufacturer’s warranty period. Always review the Terms and Conditions that come with your protection plan for specific coverage details. Many of our plans offer valuable coverages that start on the day you purchase the plan. If you still have questions, you can always connect with our Customer Service department at the toll-free number noted in your Terms and Conditions, or click the contact button above and fill out the contact form and we will get back to you.

How long will my coverage last, and what does it cover?
Coverage periods vary depending on the product and manufacturer. Please refer to the Terms and Conditions that came with your product to determine specific coverage information. For additional information, you can contact us directly by clicking the contact button above and filling out the contact form.

What if I need to make a claim? Is it complicated?
It’s easy to make a claim. Just contact us via the phone number that is noted within your Terms and Conditions. Our knowledgeable and friendly customer service team will walk you through the rest. You may also be able to make a claim online via the website of the retailer from whom you purchased your product.

For additional information, you can contact us by clicking the contact button above and filling out the contact form.

How can I get a new copy of my Terms and Conditions?
Click the contact button above and fill out a contact form. Please indicate on the form that you would like a reprint of your Terms & Conditions. We will contact you to get the necessary information to send you a copy.