Fixed Operations Training

This workshop will deliver tools that will increase your service drive traffic, efficiency and results. The customers may not remember WHAT you said, but they will never forget how you made them FEEL! We'll show you how to create a world-class service experience.

• Define customer retention
• Understand what the customer hears (incoming phone calls)
• Fine tune relational meeting and greeting
• Find common ground - conduct a walk around without selling
• Probe for wants/needs/expectations
• Execute menu presentation - maintenance that fits your lifestyle
• Learn how to remain compliant during the initial write-up of the RO
• Inspect the vehicle (what the customer expects)
• Present the additional needs - non-confrontational option presentation
• Close the RO - setting up for the next visit
• Deliver and follow-up - the missing step that will make the big difference